Frequently Asked Questions

When can we start?

We begin work as soon as we receive payment.

What if I have a supplier?

We may be able to use your existing documents and invoices to speed up the application process.

Do you offer a refund?

We offer partial refunds on a case by case basis.

How long does the process take?

Initial intake can be a few days. If ordering and shipping is required, that can be another week or two. Further evaluation and preparation can require another couple days. Once submission is complete, it can take 24-48 hours to hear from the category approval department. It can take several submissions before approval is attained.

Why wasn't this approved the first time?

Amazon is dynamic, changing requirements daily and without notice. Even the list of restricted categories and products is in constant flux.

How can I be sure my account is safe?

We do not violate any of the Seller Terms of Service. All invoices and other documents are genuine. If in doubt, we always recommend familiarizing yourself with Amazon’s Prohibited Seller Activities.