Frequently Asked Questions

When can we start?

We can schedule to begin work as soon payment is received.

What if I have a supplier?

It may be possible to use your existing documents and invoices to help expedite the application process.

Do you offer refunds?

Partial refunds may be available.

How long does the process take?

Initial intake can be a few days. When ordering and shipping is necessary, add another week or two. Additional evaluation and prep often requires a few extra days. After final submission, it can take 24-48 hours to hear from the Category Approval Team and can sometimes take several submissions. Each account and situation is different. We support you until success is achieved.

Why wasn't this approved the first time?

Amazon is dynamic, changing requirements daily and without notice. Even the list of restricted categories and products is in constant flux.

How can I be sure my account is safe?

We NEVER violate any of the Seller Terms of Service (Amazon TOS). We only work with genuine invoices and other documents. If in doubt, we always recommend familiarizing yourself with Amazon’s Prohibited Seller Activities..